The terms, filed plainly.

Rellow is a software service operated by Rellow (“Rellow,” “we,” “us”). The service generates listing descriptions, client correspondence, marketing copy, and related real-estate content for licensed agents, and passes that copy through an automated fair-housing review before delivering it. These Terms govern your use of the website at rellow.co, the desk at rellow.co/dashboard, and every related feature. By creating an account, beginning the trial, or subscribing, you (“you,” “the subscriber”) agree to these Terms.

The service is intended for licensed United States real estate professionals. To create an account you must be at least eighteen years old, capable of forming a binding contract, and hold an active real estate license in at least one US jurisdiction at the time you publish or distribute copy generated through Rellow.

You are responsible for the accuracy of the information you provide at sign-up — including your name, email, and brokerage affiliation. You may not share an account with another agent, and you may not create more than one personal account.

We may, at our discretion, request reasonable proof of licensure (a state license number, a broker letter, or equivalent) and may suspend or terminate accounts we determine are unlicensed, inactive, or in violation of these Terms. We refund the unused portion of any prepaid period when we terminate for reasons other than your material breach.

Rellow offers two subscriptions: a monthly plan at $49 USD per month and an annual plan at $397 USD per year. Prices are quoted in US dollars and exclude any taxes, duties, or assessments that may apply in your jurisdiction; where applicable, those are added at checkout or on the invoice.

New subscribers receive a seven-day free trial. A payment method is required to begin the trial. You are not charged during the trial, and you may cancel anytime before it ends to avoid any charge. If you do not cancel, your paid subscription begins automatically at the end of the trial at the interval you selected and renews until you cancel. If you cancel, your work remains exportable for thirty days.

You may cancel at any time from your account on the desk. Cancellation takes effect at the end of the then-current billing period; we do not pro-rate or refund partial months or partial years, except as required by law or as separately offered (for example, the one-time first-month satisfaction refund described on our pricing page).

After cancellation or non-renewal, your generations, saved listings, and history remain available for thirty (30) days in read-only and export form, so you may take your work with you. After that window, we permanently delete subscriber content as described in the Privacy Policy.

Payment is processed by Stripe, Inc. We do not store full card numbers on our own systems. If a charge fails, we may retry the card, pause the account, and notify you by email before any permanent suspension.

You agree not to:

• ·Scrape, mirror, or systematically download the prompt library or any other portion of the service.
• ·Re-host, resell, sublicense, or redistribute prompts, prompt packs, or other Rellow content as your own product.
• ·Use generated outputs, prompts, or any other Rellow material to train, fine-tune, evaluate, or otherwise develop an AI model or service that competes with Rellow.
• ·Use the service to generate copy intended to discriminate, steer, or otherwise violate fair-housing, anti-discrimination, or truth-in-advertising law.
• ·Attempt to bypass rate limits, reverse-engineer the compliance review, or interfere with the service’s security or integrity.
• ·Use the service for any unlawful purpose, or in violation of your brokerage’s policies or your state’s real estate regulations.

We may suspend or terminate any account that, in our reasonable judgment, breaches this section.

Your inputs. Listings, briefs, notes, and other content you upload or paste into Rellow (“Subscriber Content”) remain your property or the property of whoever you have a right to submit it on behalf of. You grant Rellow a non-exclusive, worldwide, royalty-free license to host, process, transmit, and display Subscriber Content solely to operate and improve the service for you.

Your outputs. Subject to your compliance with these Terms, Rellow grants you a perpetual, worldwide, royalty-free license to use, reproduce, modify, and publish generated copy in connection with your real estate practice — including in MLS listings, advertising, client correspondence, and social posts. You take final editorial responsibility for any copy you publish.

Our service. The Rellow software, prompt library, compliance reviewer, brand, designs, and the underlying curation are owned by Rellow and protected by copyright, trademark, and trade-secret law. Nothing in these Terms transfers ownership of the service to you.

Telemetry. We may retain anonymized, de-identified, and aggregated usage data (for example: which categories are most generated, average compliance-flag rate) to improve the service. This data is stripped of identifiers and is not, on its own, attributable to you or your clients.

Rellow includes an automated fair-housing review based on the federal Fair Housing Act (42 U.S.C. § 3601 et seq.) and on HUD’s published guidance regarding advertising under that Act. The reviewer is designed to flag language that, in our model’s judgment, is likely to raise a fair-housing, steering, or truth-in-advertising concern, and to propose a rewrite.

The service is provided “as is” and “as available.” To the maximum extent permitted by law, Rellow disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade. We do not warrant that the service will be uninterrupted, error-free, secure, or that any defect will be corrected.

To the maximum extent permitted by law, Rellow and its officers, employees, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost commissions, lost data, loss of goodwill, or business interruption — arising out of or in connection with your use of the service, even if we have been advised of the possibility of such damages.

Our total cumulative liability for any claim arising out of or relating to these Terms or the service, whether in contract, tort, or otherwise, is limited to the greater of (a) one hundred US dollars ($100), or (b) the amount you actually paid Rellow in the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the limitations above apply to the maximum extent permitted.

You agree to indemnify and hold harmless Rellow from and against any claim, demand, loss, or expense (including reasonable attorneys’ fees) arising out of (i) Subscriber Content you submit, (ii) copy you publish that was generated through the service, (iii) your breach of these Terms or violation of applicable law, or (iv) your violation of any third party’s rights.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the service that is not resolved informally shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Termination by you. You may close your account at any time from the desk or by writing to us at the address below. On closure, the export window described in Section III applies.

Termination by us. We may suspend or terminate your account for material breach of these Terms, for non-payment after notice, or to comply with law. Sections that by their nature should survive — including IP ownership, disclaimers, limitation of liability, indemnity, and governing law — survive termination.

Changes. We may amend these Terms from time to time. If we make a material change, we will notify you by email to the address on your account and post the updated Terms with a new effective date at least fourteen (14) days before they take effect. Continued use of the service after the effective date constitutes acceptance.

Severability and entire agreement. If any provision of these Terms is held unenforceable, the remainder remains in full force. These Terms, together with the Privacy Policy and any order page you accept at checkout, constitute the entire agreement between you and Rellow regarding the service.

Contact. Questions, notices, and correspondence: hello@rellow.co.

Rellow respects copyright. If you believe content generated or stored through the service infringes a work you own, send a notice that complies with the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)) to the designated agent below. The notice must include: your physical or electronic signature, identification of the copyrighted work claimed to be infringed, identification of the allegedly infringing material with enough detail to locate it, your contact information, a good-faith statement that the use is not authorized, and a statement under penalty of perjury that the information in the notice is accurate and that you are authorized to act for the copyright owner.

Designated agent. hello@rellow.co (subject line: DMCA Notice).

Rellow will respond to properly formed notices in accordance with the safe-harbor procedure, including removing or disabling access to material identified as infringing and notifying the subscriber. Counter-notices follow the same procedure. Submitting a notice in bad faith may expose the sender to damages under § 512(f).